39999 bet's commitment to responsible gambling
Entertainment should be enjoyable — not stressful. 39999 bet believes every player has the right to stay in control of their spending and time. On this page you will find the tools, information, and support options to help you do that.
Set your playing limits
At 39999 bet we recognise that betting and casino games are a form of entertainment — not a reliable source of income. Every bet can go either way, and losses cannot be predicted in advance. That is why every player should set a personal budget and time limit before they start betting.
Our Terms and Conditions clearly state that opening an account or betting on this platform is strictly prohibited for anyone under 21. This age limit is not just a rule — it is an important step to protect younger people.
Under our Privacy Policy, we keep every player's personal information secure and never share it with third parties without consent. Your account and transaction details are fully protected.
- A strict 21+ age verification process is followed
- Set your own deposit, session, and loss limits
- Temporary or long-term self-exclusion available
- 24/7 support in Bengali and English — via live chat and email
- Active monitoring to detect problem behaviour
Set your own limits
Just let the support team know via live chat or email and the limit will be added to your account.
This form helps send your request to the support team. The final change will take effect after verification via live chat.
Protect yourself — voluntarily
Every player at 39999 bet has access to practical tools that make it easy to understand your situation and set limits.
Deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, reducing the limit takes effect immediately; a cooling-off period applies if you want to increase it.
Session time limit
Set how many minutes or hours you can play in one session. When the time is up, your account will be logged out automatically.
Loss limit
Set in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, no further bets can be placed.
Cool-off period
If you want to take a break for a few days, you can set a cool-off of 24 hours up to 30 days. During this time, logging in or placing bets is not possible.
Self-exclusion
You can keep your account closed from 6 months up to permanently. No promotional communications will be sent during this period.
Reality check
A reminder pop-up will appear at set intervals showing a brief summary of how long you have been playing and your overall results.
Be cautious if you notice these signs
Problem gambling behaviour often develops gradually. If you notice any of the following signs in yourself, it is important to take a break and seek help.
Chasing losses
Repeatedly placing bets in the hope of recovering lost money, and increasing bet amounts.
Impact on daily life
Spending more time on betting by reducing time spent on work, study, or family.
Growing financial pressure
Starting to bet with money meant for essential expenses or taking on debt to bet.
Hiding your gambling
A tendency to keep your betting activity hidden from family or friends.
Loss of control
Wanting to stop but being unable to, or making a decision to stop and repeatedly returning anyway.
Emotional distress
Feeling extreme anxiety or irritability after a loss, and discomfort when unable to play.
You are not alone — help is close by
If you are struggling, do not feel ashamed — reach out for help. The options below are available to you.
39999 bet live chat support
Support is available 24 hours a day, 7 days a week in Bengali and English. For immediate help with account limits or self-exclusion, live chat is the fastest option.
Email Support
You can send an email describing your situation in detail. The support team replies in Bengali and English. Email address: [email protected]
Family and close ones
Letting a trusted family member or friend know about your situation is often the first and most important step. Their support can make recovery much easier.
Professional counsellor
Speak with a mental health specialist or addiction counsellor. There are many government and private mental health centres in Bangladesh that provide confidential support.
Addiction treatment centres
For long-term problems, contact the mental health department of a government hospital or a recognised addiction treatment centre. This is not a sign of weakness — it is a brave step.
Self-help resources
For more information on responsible betting, visit our FAQ section. You will find explanations of many betting-related topics there.
Core principles of responsible gambling
Plan your budget
Before you start betting, decide how much you can afford to lose without affecting your normal life. Use only that amount as your betting budget. It should never come from household expenses, savings, or borrowed money. If you feel the urge to go beyond a set amount, stop immediately.
Set a time limit
Decide how long you will play each day or each week and stick to that limit. Using the session time limit tool means your account will automatically log out when the time is up.
Do not bet on impulse
Avoid placing bets when you are angry, frustrated, drinking, or in a highly excited state. It is harder to make sound decisions in these moments, and the likelihood of taking excessive risks increases.
Protecting children and younger people
Be aware that others — especially younger people — may have access to your device. Never hand your device to someone else while you are logged in. Allowing anyone under 21 to open an account or play is a direct violation of our rules.
Winning is not guaranteed
The outcome of every bet is uncertain. Even a winning streak can change at any time. The results of slots and other games are determined by an RNG (Random Number Generator) — no strategy or pattern can be predicted.
Take breaks, stay fresh
Take a break after a long session. Go for a walk, spend time with family, or focus on other activities. Keeping an active life outside of gambling helps prevent an unhealthy dependence on betting.