39999 bet Privacy Policy

39999 bet ("we", "our", "platform") has prepared this privacy policy so that every member ("you", "user") who uses our services can clearly understand how their information is handled. This policy applies to our website, mobile application and all related services.

Using any service of 39999 bet means you agree to the terms of this privacy policy. For the full terms governing our services, please also read our Terms and Conditions page, which details your rights and responsibilities when using your account.

We have prepared this policy specifically for users residing in Bangladesh and operate in line with applicable data protection guidelines in Bangladesh. This policy may be updated at any time; continued use of the platform after an update means you accept the revised policy.

39999 bet collects two types of information from you — what you provide voluntarily and what is recorded automatically while you use the platform.

2.1 Information You Provide

• Name, date of birth and gender
• Mobile number and email address
• National ID or passport details (for account verification)
• Financial transaction details — deposit or withdrawal records via bKash, Nagad, Rocket, Upay or bank transfer
• Content of communications with support via live chat or email

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Login time, session duration and usage patterns
• Data collected through cookies and similar tracking technologies
• Game history and betting activity logs

We only collect information that is necessary to operate the service, ensure security and process financial transactions. Collecting excessive or unnecessary information is outside our policy.

39999 bet uses the collected information for the following purposes:

3.1 Account Management

Your personal information is used for registration, login verification, password recovery and maintaining account security. Some services may be restricted until your identity is confirmed.

3.2 Processing Financial Transactions

Financial information is used to successfully complete deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer, and to prevent fraudulent activity.

3.3 Customer Support

Your contact information is used to provide assistance via 24/7 live chat and email, and to resolve complaints.

3.4 Responsible Gaming

Usage data is analysed for age verification (confirming 21+ age) and to identify excessive betting behaviour. In accordance with our Responsible Gaming Policy, we are committed to ensuring the wellbeing of every member.

3.5 Technical Improvement and Security

Technical data is used to test platform performance, fix software issues, maintain cybersecurity and prevent unauthorised access.

39999 bet uses industry-standard security technology to keep your personal information safe. All data transfers on the website and app are secured through SSL encryption. Stored data is also kept encrypted so that unauthorised individuals cannot read it.

4.1 Data Retention Period

Relevant financial and identity information is retained for a specified period to meet legal requirements, both while the account is active and after it is closed. Once this period has passed, data is securely deleted or anonymised.

4.2 Access Control

Only authorised staff may access your information for specific work purposes. All access activity is logged and regularly audited.

4.3 Payment Information Protection

Sensitive details of bKash, Nagad, Rocket, Upay or bank accounts are not stored in full on our servers. The security infrastructure of the relevant payment provider is used to process payments.

39999 bet never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment providers: Relevant information is shared with bKash, Nagad, Rocket, Upay and associated banks to complete financial transactions.
• Technology partners: Technology companies that assist in operating the platform work under strict confidentiality agreements.
• Legal obligations: Required information may be provided in response to a court order or a lawful request from a competent authority.
• Fraud prevention: Specific information may be shared with relevant agencies to prevent suspicious financial activity or identity fraud.

Your information is not shared with any third party outside the circumstances listed above.

The 39999 bet website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

6.1 Use of Cookies

• Essential cookies: Required to maintain login sessions and for security verification.
• Functional cookies: Used to remember your language preference and platform settings.
• Analytics cookies: Anonymous usage patterns are analysed to understand which features are used most.

You can disable cookies from your browser settings. However, doing so may cause some platform features to not work properly.

You have certain rights regarding your personal information that 39999 bet respects.

7.1 Right to Access Information

You can request at any time what information we hold about you. This request can be submitted by email and we will respond within a reasonable time.

7.2 Right to Correct Information

If there is incorrect or incomplete information in your profile, you can request a correction. After account verification is complete, correcting some information may require additional verification.

7.3 Request to Delete Information

If you close your account, information beyond what is required for legal and financial record-keeping will be deleted within a specified period. However, records of financial transactions on active accounts are kept as a mandatory requirement.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can unsubscribe via account settings or through our support team. This will not stop important account-related messages from being sent.

39999 bet strictly ensures that no one under the age of 21 can use our platform. Age is verified at account registration and additional identity verification may be requested in suspicious cases.

If it is established that a minor has opened an account, that account will be suspended immediately and all associated information will be deleted. For more details on this, please see our FAQ section.

Due to our technology infrastructure, your information may in some cases be stored or processed on servers located outside Bangladesh. In such cases, 39999 bet ensures that the relevant data transfer is conducted under adequate protective measures and that the standards of this policy are maintained.

Information stored on overseas servers is subject to the same encryption and access control policies that apply to domestic servers.

39999 bet reserves the right to change or update this privacy policy as needed. For significant changes, a notice will be sent to your registered email address or displayed on the platform. The latest version of the policy will always be available on this page.

10.1 Contact Methods

If you have any questions or concerns about this privacy policy, please contact our 24/7 live chat support or write to us by email:

[email protected]

Our support team can assist in both Bengali and English. To learn more about our services and platform, visit our About Us page.